Refunds & Returns

At, your satisfaction is very important to us. We know Yorkie parents are busy, so we’ve made our return policies easy and convenient. We offer a 30 day money back guarantee from the time of delivery. So once the order has arrived you have 30 days to request a refund and to return the item(s). All refunds will be credited to the original credit card / Paypal user. 

Returning Online Purchases
If you’re not satisfied with your purchase, you can return the product for the purchase price (minus the shipping, handling and other charges). Product must be in its original packaging and in it’s as new condition.

Return Instructions (By Mail)
Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

Order Cancellation (if applicable)
Orders cannot be cancelled once the item is dispatched.
Another shipping line is used for sale items which we may sell multiple of them every day.
Sale items cannot be cancelled as they are generally being processed as soon as the order is placed.